SUPPORT

CALDMERE PD — ASSISTANCE DESK

Need help with a case? Running into trouble? The department is here to assist. Reach out and we’ll get back to you as soon as possible.

CONTACT US

Email us at [email protected]

COMMON QUESTIONS

How do I restore my purchases?

Open the app, go to your account settings, and tap “Restore Purchases.” This will sync any active subscriptions or previously purchased content with your Apple ID.

My streak was lost. Can it be recovered?

Streaks are tracked locally and synced to your account if you’re signed in. If you missed a day, the streak resets automatically. We are unable to manually adjust streaks.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to Settings → Apple ID → Subscriptions on your device to manage or cancel.

I found a bug. How do I report it?

Send us an email at [email protected] with a description of the issue, your device model, and iOS version. Screenshots help.

— Office of the Chief, Caldmere PD